Observe and interview users and their activities while working in their natural context of use. Which of the following is/are a part of the general process of making an affinity diagram? What and Why? Contextual inquiry at its core about observing engaged users in their natural context to see first hand what a user may not be able to report accurately. Ideally, the team that will handle the contextual inquiry should be composed of: 1 Lead designer/researcher that will handle the questions and that will be strictly attached to what was designed and agreed with the customer prior the session. Things to consider before trying contextual inquiry Products need to be complex enough that the environment matters Sometimes contextual inquiry isn’t the best methodology to use. Empathy and real life understanding of user situation lead to better understanding the problem and how to solve it. Run the Contextual Inquiry play when you're envisioning something new, or setting out to improve what you've already got. Contextual inquiry is a quick form of which of the following techniques? A contextual inquiry is an interview conducted through direct observation in the user’s environment. And it'll cost less than a failed product. Pros Rich data similar to a normal unstructured or semi-structured interview Ask them if they have any questions. A contextual inquiry is a UX method that is growing in definition. Contextual inquiry and ethnographic research are methods of bearing witness. Contextual Inquiry. What are you trying to solve, and why? This field must contain 150 characters or less. Contextual inquiry is a deep-thinking interview method used to profoundly understand the context of use, where researchers ask users a set of standard questions and then observe and ask questions while participants work in their own environments. Contextual Inquiry In Brief. What Are the Benefits? You don't usually give the user tasks or scenarios. Time 20 - 25 days. The results are usually qualitative, observed data, rather than quantitative, measured data. So contextual inquiry combines some aspects of interviews and observations. To conduct a contextual interview, it should take place in the environment where customers typically use the product. Conducting Contextual Interviews. It is usually done by one interviewer speaking to one interviewee (person being interviewed) at a time. So for example, it's a focused planned study with a clear purpose that you plan ahead of time. Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. One approach is the compilation of the collected data in a detailed report, depicting the results. Traditionally as the researcher, you would go to their place of work and observe them as they complete tasks, asking them questions along the way. The latest Contextual Inquiry ideas from industry professionals. Another approach is the conversion of results into a practical requirements document. Spending several hours with a customer is a big investment, but it's worth it. Contextual inquiry is a powerful tool for accurate user reporting. Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. The Usability Professionals’ Association’s Usability Body of Knowledge, [1] defines a contextual inquiry as follows: “A semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments.”. In a contextual interview, you watch and listen as the user works. By watching the user and listening as they explain their task, you can begin to understand deep-seated perceptions and assumptions, as well as identify pain points and opportunities. Your responsibility is to ask probing questions to determine the A. The opportunity to ask clarifying questions about the participant’s behavior is the thing that makes a contextual inquiry so powerful. The environment where customers typically use the product 2 - 4 team members preferably. 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